Terms of service
Last updated: 14 June 2026
Welcome to Puptimist.
Puptimist is owned and operated by HARBOURLEAF PTY LTD, an Australian company.
ABN: 29 698 686 154
For customer support, please contact us at: puptimist@gmail.com
These Terms of Service explain the rules for using our website and purchasing products from us. The words “we,” “us,” and “our” refer to Puptimist. The words “you” and “your” refer to the customer or person using our website.
By visiting our website, using our store, or purchasing from us, you agree to these Terms of Service, together with our Privacy Policy, Refund Policy, and Shipping Policy.
If you do not agree with these Terms, please do not use our website or purchase from us.
1. About our store
Puptimist operates an online store that sells pet-related products.
Our store is powered by Shopify, which helps us provide our website, checkout, payment processing, and other store services.
Any purchase made through our website is a purchase from Puptimist, not from Shopify.
2. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
3. Eligibility to use our website
By using our website, you confirm that you are at least 18 years old, or that you are using the website with the permission of a parent or guardian.
You agree to provide accurate, current, and complete information when placing an order or creating an account.
You are responsible for keeping your account login details secure. You are also responsible for any activity that occurs under your account.
4. Product information
We try to make sure that all product information on our website is accurate and clear.
However, product colours, size, packaging, and appearance may look slightly different depending on your screen, device settings, product batch, or supplier updates.
We may update product descriptions, images, prices, availability, or other product details at any time.
We do not guarantee that every product will always be available.
Nothing in this section affects your rights under Australian Consumer Law, including your right to receive products that match their description and are of acceptable quality.
5. Orders
When you place an order, you are making an offer to purchase the product or products in your cart.
Your order is accepted when we confirm the order and process your payment.
We may refuse, cancel, or limit an order if:
- the product is unavailable
- there is an error in the price or product information
- we suspect fraud or unauthorised activity
- the shipping address is incomplete or invalid
- we are unable to fulfil the order for a reasonable business reason
If we cancel your order after payment has been taken, we will refund the amount paid for the cancelled item or order.
Please check your order carefully before submitting it. Once an order has been placed, we may not be able to cancel or change it.
6. Prices and payment
All prices on our website are shown in Australian dollars unless stated otherwise.
Shipping costs, taxes, and any other charges will be shown at checkout before you complete your order.
Prices may change at any time without notice. The price you pay will be the price shown at checkout at the time you place your order.
You agree to provide accurate payment and billing information.
By placing an order, you confirm that you are authorised to use the payment method provided.
7. Shipping and delivery
We will arrange delivery of your order to the shipping address you provide at checkout.
Delivery timeframes are estimates only. We do our best to provide accurate delivery estimates, but delays can happen due to carriers, weather, public holidays, customs processing, high order volumes, or other events outside our control.
We are not responsible for delivery delays that are outside our reasonable control.
However, this does not affect your rights under Australian Consumer Law.
You are responsible for making sure your shipping address is correct and complete. If you provide an incorrect or incomplete address, your order may be delayed, returned, or lost.
If your order is returned to us because of an incorrect address, failed delivery, or refusal to accept delivery, we may ask you to pay any reasonable redelivery costs.
8. Risk and delivery issues
Risk in the product passes to you once the product is delivered to the address you provided.
If your order is marked as delivered but you have not received it, please contact us as soon as possible at:
We may ask you to check with household members, neighbours, your local post office, courier depot, or building management.
We will review delivery issues fairly and in line with your rights under Australian Consumer Law.
9. Returns and refunds
Returns and refunds are handled under our Refund Policy.
Our Refund Policy explains how change-of-mind returns, faulty items, damaged items, incorrect items, and refunds are managed.
Nothing in our Refund Policy limits your rights under Australian Consumer Law.
To request help with a return or refund, contact us at:
10. Promotions and discounts
From time to time, we may offer discounts, promotions, or special offers.
Promotions may have separate terms and conditions, such as expiry dates, minimum spend requirements, or product exclusions.
We may change, pause, or end promotions at any time, unless we have already accepted your order under that promotion.
Discount codes must be used at checkout and cannot usually be applied after an order has been placed.
11. Website content
All content on our website, including text, images, graphics, logos, product descriptions, videos, layout, and design, belongs to Puptimist or is used by us with permission.
You may use our website for personal shopping and browsing only.
You must not copy, reproduce, sell, publish, distribute, or use our website content for commercial purposes without our written permission.
12. Customer reviews and feedback
You may choose to submit reviews, comments, photos, videos, suggestions, or other feedback to us.
By submitting feedback, you give us permission to use, display, reproduce, and share that feedback for business, marketing, customer service, and website purposes.
You confirm that any feedback you submit is honest, lawful, and does not infringe the rights of another person.
We may remove feedback that is offensive, abusive, false, misleading, spam, unlawful, or unrelated to the product or service.
We will not remove feedback only because it is negative.
13. Third-party links and tools
Our website may include links to third-party websites, apps, services, or tools.
These third-party services are not controlled by us. We are not responsible for their content, policies, security, products, or services.
You should read the terms and privacy policies of any third-party website or service before using it.
14. Shopify
Our store is powered by Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you.
However, any purchase made through our website is made directly with Puptimist.
Shopify is not responsible for the products you purchase from us, the fulfilment of your order, or any customer service issue related to your purchase.
15. Privacy
Your privacy is important to us.
Our Privacy Policy explains how we collect, use, store, and share personal information.
By using our website or placing an order, you agree to the collection and use of your personal information as described in our Privacy Policy.
Because our store is powered by Shopify, Shopify may also collect and process personal information to help provide store, checkout, payment, fraud prevention, analytics, and related services.
16. Errors and inaccuracies
Sometimes our website may contain errors, inaccuracies, or missing information.
These may relate to product descriptions, pricing, promotions, shipping fees, delivery estimates, stock availability, or other details.
We reserve the right to correct errors, update information, or cancel orders affected by an obvious error.
If we cancel an order because of an error after you have paid, we will refund the amount paid for the cancelled item or order.
17. Prohibited uses
You must not use our website:
- for any unlawful purpose
- to breach any law or regulation
- to infringe our rights or the rights of another person
- to submit false or misleading information
- to upload or transmit viruses, malware, or harmful code
- to interfere with the security or operation of the website
- to collect personal information from other users
- to send spam or unwanted messages
- to copy, scrape, or extract website content without permission
- to abuse, harass, threaten, or harm any person
- to attempt fraudulent purchases or unauthorised transactions
We may restrict, suspend, or block access to our website if we believe these Terms have been breached.
18. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss arising from your use of our website or products.
This may include loss of profit, loss of revenue, loss of data, or loss of opportunity.
However, nothing in these Terms limits or excludes any liability that cannot be limited or excluded under Australian Consumer Law or any other applicable law.
19. Disclaimer
We do our best to keep our website accurate, secure, and available.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components.
To the maximum extent permitted by law, our website is provided on an “as available” basis.
This disclaimer does not affect your rights under Australian Consumer Law.
20. Indemnity
You agree to be responsible for any loss, damage, claim, or expense that we reasonably suffer because of:
- your breach of these Terms
- your misuse of our website
- your violation of any law
- your infringement of another person’s rights
This section applies only to the extent permitted by law.
21. Changes to these Terms
We may update these Terms from time to time.
The latest version will be posted on our website with the updated date.
Your continued use of our website after changes are posted means you accept the updated Terms.
If the changes are material, we will take reasonable steps to notify customers where required by law.
22. Governing law
These Terms are governed by the laws of South Australia, Australia.
You and Puptimist agree to submit to the courts of South Australia and any courts that may hear appeals from those courts.
Nothing in this section limits any rights you may have under Australian Consumer Law or other applicable laws.
23. Contact information
Questions about these Terms of Service can be sent to us at:
Puptimist
Legal owner: HARBOURLEAF PTY LTD
ABN: 29 698 686 154
Website: puptimist.com
Business location: Australia