Privacy policy
Privacy Policy
Last updated: 14 May 2026
This Privacy Policy explains how Puptimist collects, uses, stores, and shares personal information when you visit, use, or make a purchase from puptimist.com.
Puptimist is owned and operated by HARBOURLEAF PTY LTD, an Australian company.
ABN: 29 698 686 154
For privacy or customer support questions, please contact us at: puptimist@gmail.com
The words “we,” “us,” and “our” refer to Puptimist. The words “you” and “your” refer to the customer, visitor, or user of our website.
By using our website or purchasing from us, you acknowledge that you have read this Privacy Policy.
1. About Puptimist
Puptimist is owned and operated by HARBOURLEAF PTY LTD, an Australian company. Puptimist operates an online store that sells pet-related products.
Our website is powered by Shopify, which helps us provide our online store, checkout, payment processing, order management, and related services.
2. Personal information we collect
We may collect personal information when you visit our website, place an order, contact us, create an account, sign up for emails, or interact with our store.
The personal information we may collect includes:
- name
- email address
- phone number
- billing address
- shipping address
- order details
- payment and transaction details
- customer support messages
- account login details, if you create an account
- product reviews, photos, videos, or feedback you choose to submit
- device information, such as IP address, browser type, device type, and website activity
- marketing preferences, such as whether you have signed up to receive emails
We do not intentionally collect sensitive information unless it is necessary for a specific reason and you provide it to us.
3. How we collect personal information
We may collect personal information:
- directly from you when you place an order, contact us, create an account, or sign up for marketing
- automatically when you visit or use our website, through cookies, pixels, analytics tools, and similar technologies
- from Shopify and other service providers that help us operate our store
- from payment providers, shipping providers, marketing platforms, analytics tools, and fraud prevention services
4. How we use your personal information
We may use your personal information to:
- process and fulfil your order
- send order confirmations, shipping updates, and customer service messages
- arrange delivery of your order
- process payments and refunds
- respond to questions, complaints, returns, or support requests
- detect and prevent fraud, misuse, or unauthorised transactions
- improve our website, products, services, and customer experience
- manage customer accounts
- show relevant advertising or marketing, where permitted
- send promotional emails, if you have subscribed or where we are allowed by law
- comply with legal, tax, accounting, and business record obligations
5. Payments
Payments are processed through third-party payment providers, such as Shopify Payments, PayPal, Afterpay, Apple Pay, Google Pay, or other payment options available at checkout.
We do not store your full credit card details on our own systems.
Payment providers may collect and process your payment information according to their own privacy policies and security practices.
6. Shipping and fulfilment
We may share the personal information needed to deliver your order with shipping, courier, fulfilment, and delivery partners.
This may include your name, shipping address, phone number, email address, order details, and tracking information.
Some of our fulfilment or delivery partners may be located outside Australia. This means your personal information may be transferred, stored, or processed overseas where necessary to fulfil your order.
7. Marketing and advertising
If you sign up to receive marketing from us, we may use your email address or other contact details to send you promotional messages.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at:
We may also use cookies, pixels, and advertising tools to show relevant ads on platforms such as Google, Meta, TikTok, or other advertising networks.
These platforms may collect information about your interaction with our website and ads according to their own privacy policies.
8. Cookies and tracking technologies
Our website may use cookies and similar technologies to:
- operate the website
- remember your preferences
- keep items in your cart
- understand how visitors use our website
- improve website performance
- support analytics and advertising
- help prevent fraud and security issues
You can adjust cookie settings through your browser. However, blocking cookies may affect how parts of our website work.
9. When we share personal information
We may share personal information with:
- Shopify, because our store is powered by Shopify
- payment processors
- shipping, courier, and fulfilment providers
- customer support providers
- email and marketing platforms
- analytics and advertising providers
- fraud prevention and security providers
- professional advisers, such as accountants, lawyers, or business advisers
- government, regulatory, or law enforcement bodies where required by law
- another business if we sell, transfer, restructure, or merge our business
We only share personal information where needed for business, legal, security, customer service, order fulfilment, or marketing purposes.
10. Shopify
Our store is powered by Shopify.
Shopify may collect and process personal information when you visit our website, use our checkout, place an order, or interact with our store.
Shopify may process personal information in countries outside Australia, including Canada, the United States, and other countries where Shopify or its service providers operate.
You can learn more about how Shopify handles personal information by visiting Shopify’s privacy policy.
11. Overseas disclosure
Because we use online store platforms, payment providers, delivery services, fulfilment partners, analytics tools, and marketing platforms, your personal information may be transferred, stored, or processed outside Australia.
This may include countries such as:
Canada
United States
China
countries where our service providers, fulfilment partners, or delivery partners operate
We take reasonable steps to work with service providers that handle personal information securely and only for proper business purposes.
12. How we protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no online system, website, email, or payment method is completely secure.
You are responsible for keeping your account login details safe if you create an account with us.
13. How long we keep personal information
We keep personal information for as long as reasonably needed for the purposes described in this Privacy Policy.
This may include keeping information for:
- order fulfilment
- customer service
- refund and return records
- fraud prevention
- tax, accounting, and legal record keeping
- business reporting
- resolving disputes
When we no longer need personal information, we will take reasonable steps to delete, destroy, or de-identify it where appropriate.
14. Accessing or correcting your personal information
You may contact us to request access to personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, outdated, incomplete, or misleading.
To make a request, contact us at:
We may need to verify your identity before responding to your request.
15. Deleting your personal information
You may contact us to request deletion of personal information we hold about you.
In some cases, we may not be able to delete certain information immediately. For example, we may need to keep order, payment, tax, fraud prevention, or legal records.
If we cannot delete certain information, we will explain why where reasonable.
16. Marketing choices
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at:
Even if you unsubscribe from marketing, we may still send you important non-marketing messages, such as order confirmations, shipping updates, refund updates, or customer service messages.
17. Children’s privacy
Our website is not intended for children.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take reasonable steps to remove it.
18. Third-party websites
Our website may contain links to third-party websites, apps, tools, or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
You should read the privacy policy of any third-party website or service you use.
19. Complaints
If you have a question or complaint about how we handle your personal information, please contact us first at:
Please include your name, contact details, and a clear description of your concern.
We will review your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be posted on this page with the updated date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
21. Contact us
Puptimist
Legal owner: HARBOURLEAF PTY LTD
ABN: 29 698 686 154
Website: puptimist.com
Email: puptimist@gmail.com
Business location: Australia